Support Plans
Type 1 Development/Support Plan (DSP)
This plan provides for a pre-paid block of Development/Support hours that can be used for any kind of development, support or consulting that you need. The Development/Support Plan’s per hour pricing decreases with more hours that you purchase at one time. The normal pricing is for work that can be scheduled in advance. Panic scheduling may use more "hours" off of your plan than hours actually worked. The actual rate would be determined based on the nature and timeframe of the emergency (e.g. Sunday morning at 2 a.m.). We will discuss with you before we start work, the rate we will use for that emergency. Contact your ProTechnology Account Executive for more information and pricing.
Type 2 Adobe Platinum Maintenance and Support Plan
This is an annual plan that comes with the backing of Adobe. This plan entitles you to any and all Adobe software upgrades as they are released. We will help you with product-related issues that arise. Any complex issue can be escalated to Adobe's attention. This plan does not cover things like changes to forms nor development of new forms.
Contact your ProTechnology Account Executive for more information and pricing.
After you have a plan, call us at (805) 527-1248 or fill out our tech support request page for assistance.
For more information contact us or call toll free at 1-877-TRAC123 or (805) 527-1248.
Note: On-site support, consulting and training will be quoted upon request.